The Future of Work

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May 5, 2026

A chatbot killed 8,500 jobs. Here’s what happened next

What IKEA got right, and what most reskilling efforts get wrong.

Mar 26, 2026

The Most Expensive Promotion in Business

What a month of customer visits revealed about the hidden cost of promoting your best people.

Feb 3, 2026

Right-Skilling: The Workforce Strategy for the AI Era

Most organizations are unprepared for how fast roles are evolving. Right-skilling means developing the right skills, for the right people, at the right time. Here’s how.

Dec 17, 2025

CX Predictions, 12 Months Later: What Analysts Got Right and What’s Next for 2026

A year after our original CX Predictions series, we asked top analysts to reflect on what played out in 2025 and what’s ahead. The verdict: AI strengthens human-led CX, progress depends on connected data and orchestration, and 2026 will be defined by agentic AI, trust, autonomous workforce support, and cross-functional convergence.

Oct 27, 2025

Becoming AI-First: How We’re Building the Future of Work at Centrical

Transforming a company into an AI-first organization is hard work. Here’s how we’re doing it at Centrical, and what leaders navigating this transition can learn from our experience.

Sep 18, 2025

The New Deal: Why Organizations Must Rethink the Employee-Employer Contract

Mass layoffs, AI hype, global political turmoil, and economic uncertainty. We’re living through a flock of “black swans” that demands a fundamental shift in how we think about work.