Archive

Jul 1, 2025

The 3 Workforce Disruption Waves You Can’t Afford to Ignore

From AI-human collaboration to rising complexity in frontline roles, the next era of work demands new strategies. Discover the three disruption waves reshaping our organizations, and how you can turn this shift into an advantage.

May 6, 2025

The Surprising ROI of a 2-Second Coaching Habit

Could this 2-second action change how your frontline teams respond to coaching and boost their productivity by 4%? Our data says yes.

Apr 2, 2025

Want a High-Performing Workforce? Coach Like an Athlete

Tracking performance metrics alone won’t drive improvement—changing the right behaviors will. Just as FORM AR goggles analyze swim technique to improve efficiency, businesses must connect key performance metrics to underlying behaviors and coach employees accordingly.

Feb 19, 2025

Is AI Killing BI? I Hope So.

I call Business Intelligence Business Gossip: plenty of data, but no action. Here’s how AI is changing the way we turn data into action at scale.

Jan 22, 2025

Forget Career Pathing: Survive the AI Era with On-the-Job Upskilling

On-the-job reskilling and upskilling have shifted from engagement strategies to lifelines for business survival. To stay resilient and prepare their workforce for tomorrow’s evolving challenges, organizations must invest in developing their most valuable asset: their people.

Jan 8, 2025

KPIs Are Dead: Why Behaviors Matter More Than Metrics

Metrics tell the story, but behaviors drive the plot. Explore how AI and personalized coaching unlock true employee performance and engagement.

Jan 8, 2025

Are You Treating Your Frontline Employees Like Talent or Robots?

Your agents shouldn’t operate like bots, simply reading off scripts and rigidly following processes. When a customer’s issue doesn’t fit neatly into the playbook, agents need the autonomy and critical-thinking skills to respond thoughtfully and effectively.